Mountain National Bank takes care to protect the privacy and security of your information, accounts and transactions. However security is stronger when all parties are careful and the best line of defense begins with you. Mountain National Bank suggests all customers take the following steps to protect yourself against identity theft and account fraud.

Preventing Identity Theft

• Protect your Social Security Number. Limit its use as identification; and never preprint your driver's license or Social Security number on your checks.
   
• Shred unnecessary financial documents, including old bank statements, invoices, and unwanted pre-approved credit offers.
   
• If regular bills or statements stop reaching you, take action. Call the company's customer service number. Someone may have filed a false change-of-address notice to divert your mail.
   
• Don't ignore suspicious charges. If doubtful or unauthorized charges appear on your bills or statements, call immediately to resolve the discrepancy.
   
• Find out more about Preventing Identity Theft from the Federal Trade Commission.

Preventing Account Fraud

• Protect personal and financial information. Never give account numbers, social security numbers, or other sensitive information to strangers.
   
• Question suspicious phone inquiries. Don't give out financial information on the phone unless you initiated the call and know the other party. Notify us immediately if you've received suspicious calls claiming to come from Mountain National Bank. Be especially wary of those requesting account information to "award a prize" or "verify a statement".
   
• Take care in sharing financial information. Do not give out information unless you know the other party.
   
• Protect your ATM, telephone, and online banking information. Avoid using easily guessed passwords or PINs. Do not share such information with anyone or write them down.
   
• Report lost or stolen checks immediately.
   
• Periodically check your credit rating. Contact the major credit bureaus to ensure the accuracy and identify potential fraudulent activity. They can be contacted at the numbers below.
   
  • Trans Union: 1-800-680-7289
  • Equifax: 1-800-525-6285
  • Experian: 1-888-397-3742
     
• If you suspect potential fraudulent activity, or information has been lost or stolen, you can contact Mountain National Bank at:
   
  • Mountain National Bank - Sevierville Office
    300 E. Main Street
    P.O. Box 6519
    Sevierville, TN 37864-6519
    865-428-7990
     
  • Mountain National Bank - Gatlinburg Office
    960 E. Parkway
    Gatlinburg, TN 37738
    865-436-0800
     
  • Mountain National Bank - Downtown Gatlinburg Office
    745 Parkway
    Gatlinburg, TN 37738
    865-430-7990
     
  • Mountain National Bank - Pigeon Forge Office
    3104 Teaster Lane
    Pigeon Forge, TN 37863
    865-429-9560
     
  • Mountain National Bank - Seymour Office
    10641 Chapman Highway
    Seymour, TN 37865
    865-573-4805
     
  • Mountain National Bank - Kodak Office
    2140 Winfield Dunn Parkway
    Sevierville, TN 37876
    865-428-2115
     
  • Mountain National Bank - Wears Valley Road Office
    242 Wears Valley Road
    Pigeon Forge, TN 37863
    865-286-6760
     
  • Mountain National Bank - Maryville Office
    605 Smithview Drive
    Maryville, TN 37803
    865-984-9991